Terms & Conditions

Welcome to Primora Tours.

These Terms & Conditions apply to the use of our website, travel inquiries, quotations, bookings, and travel services arranged by Primora Tours.

By requesting or confirming a service with Primora Tours, you acknowledge that you have read and accepted these Terms & Conditions.

01. Our Services

Primora Tours provides or arranges travel-related services, which may include:

• Private tours
• Guided tours
• Airport transfers
• Transportation
• Accommodation
• Nile cruises
• Excursions
• Attractions and tickets
• Activities
• Travel itineraries
• Other tourism-related services

Specific services included in each booking will be stated in the applicable quotation or booking confirmation.

02. Inquiries and Quotations

Travel inquiries and quotations are subject to availability.

A quotation does not constitute a confirmed booking unless Primora Tours confirms the booking and provides the applicable payment and confirmation instructions.

Prices may change before confirmation due to availability, supplier pricing, exchange-rate fluctuations, taxes, fees, or changes requested by the customer.

03. Booking Confirmation

A booking becomes confirmed when:

1. The requested services have been confirmed by Primora Tours; and
2. Any required deposit or payment has been received or otherwise confirmed according to the agreed payment arrangement.

The booking confirmation may include specific terms that apply to the customer’s itinerary.

04. Payment

Primora Tours may require a partial payment or deposit to secure a booking.

Payment arrangements will be communicated directly to the customer through the agreed communication channel, which may include email or WhatsApp.

The applicable payment method, amount, deadline, and currency will be communicated before payment is requested.

The remaining balance, where applicable, must be paid according to the payment schedule communicated with the booking.

05. Prices

Unless otherwise stated, quoted prices relate only to the services specifically included in the quotation.

Items not specifically included may be charged separately.

These may include, where applicable:

• International flights
• Visa fees
• Travel insurance
• Personal expenses
• Meals not specified in the itinerary
• Optional activities
• Tips
• Additional transportation
• Additional hotel nights
• Personal purchases
• Other services requested after confirmation

06. Customer Responsibilities

Customers are responsible for providing accurate information, including:

• Full names
• Passport information
• Flight details
• Travel dates
• Contact information
• Hotel information
• Special requirements

Customers are responsible for checking the accuracy of the information provided to Primora Tours.

Incorrect or incomplete information may result in additional charges, delays, or inability to provide certain services.

07. Passports, Visas and Entry Requirements

Customers are responsible for ensuring that they have valid passports, visas, permits, travel insurance, and other documents required for their journey.

Primora Tours may provide general assistance or information regarding travel requirements but does not guarantee the approval of visas or entry into any country.

Final decisions regarding visas, immigration, and entry are made by the relevant authorities.

08. Changes Requested by the Customer

Customers may request changes to their itinerary after confirmation.

Changes are subject to availability and may result in additional charges, cancellation fees, supplier penalties, or changes to the itinerary.

No change is considered confirmed until Primora Tours communicates confirmation to the customer.

09. Supplier Services

Some services are provided by independent third-party suppliers, including hotels, airlines, cruise operators, transportation companies, guides, restaurants, attractions, and activity providers.

Their own terms and conditions may apply.

Primora Tours will make reasonable efforts to select reliable service providers and coordinate the services included in your booking.

10. Delays and Travel Disruptions

Travel services can be affected by circumstances outside the reasonable control of Primora Tours.

Examples include:

• Flight delays or cancellations
• Traffic
• Weather
• Government restrictions
• Security conditions
• Road closures
• Attraction closures
• Supplier operational issues
• Other unexpected circumstances

Primora Tours will make reasonable efforts to assist customers and find appropriate solutions when possible.

11. No-Show and Missed Services

If a customer fails to appear for a confirmed service or transfer without sufficient notice, the service may be considered a No-Show.

No-show services may not be refundable.

12. Cancellation and Refunds

Cancellation and refund requests are subject to the Cancellation & Refund Policy and the applicable terms of the suppliers involved in the booking.

Customers should review the Cancellation & Refund Policy before confirming their booking.

13. Special Requests

Primora Tours will make reasonable efforts to accommodate special requests.

However, special requests are subject to availability and cannot always be guaranteed unless explicitly confirmed in writing.

14. Travel Insurance

Customers are strongly encouraged to obtain appropriate travel insurance covering, where applicable, medical expenses, cancellation, interruption, baggage, delays, and other travel-related risks.

Unless expressly stated in the booking, travel insurance is not included in our services.

15. Limitation of Responsibility

Primora Tours will make reasonable efforts to provide the services confirmed in a booking.

However, Primora Tours shall not be responsible for losses, delays, cancellations, damages, or additional expenses caused by circumstances outside its reasonable control or by the acts or omissions of independent third-party suppliers.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Complaints

We want every guest to have an exceptional experience.

If an issue occurs during your trip, please contact Primora Tours as soon as reasonably possible so that we have an opportunity to assist and resolve the matter.

Complaints should be submitted through:

Email: info@primoratours.com

WhatsApp: +01 277866850